Professional Experience
Housing Hope – Everett, WA
March, 2023 – Present
Data Specialist
- Design and manage local SQL databases to enhance data accuracy and accessibility.
- Develop Python-based GUI interfaces and automation scripts to streamline data entry and improve workflow efficiency.
- Create and maintain decision-ready HTML dashboards using Python/Jinja2, providing critical insights for grants and funding.
- Administer and optimize the Apricot CRM system to boost data processing and reporting.
Eligibility Coordinator
- Oversee the resident intake process, completing documentation and follow-ups throughout move-in.
- Guide clients through eligibility assessments and transition procedures for a smooth experience.
- Collaborate with team members to maintain accurate resident records and support program evaluation.
- Incorporate client feedback into process improvements for enhanced service delivery.
Washington State Democrats – Everett, WA
August 2022 – November 2022
Field Organizer
- Organized high-impact events with hundreds of volunteers and prepared major rallies tied to local canvassing efforts for Governor Jay Inslee and Senator Patty Murray.
- Coordinated volunteer recruitment and scheduling across multiple counties during a major election cycle.
- Leveraged Votebuilder for voter targeting, outreach, and campaign data tracking.
- Drove volunteer engagement through high-volume outreach, including thousands of cold calls.
Fully Loaded Electronics – Mill Creek, WA
April 2022 – July 2022
Customer Service Representative
- Provided technical support for specialized electronics in hospitals and correctional facilities.
- Upon sales handoff, I owned the process end to end: prepared the machines, ensured compliance, fulfilled requested configurations, and shipped the finished systems.
- Addressed product issues efficiently, ensuring high levels of customer satisfaction during peak periods.
Buchanan Automation – Snohomish, WA
January 2022 – April 2022
Inside Sales Representative
- Managed key client accounts, including Amazon, while offering technical sales support.
- Collaborated with engineering teams to troubleshoot and resolve complex technical issues.
- Fostered strong customer relationships, contributing to client retention and repeat business.
Stratagraph, Inc. – Remote
September 2020 – June 2021
Database Administration Intern
- Led the transition from an Excel-based system to a robust SQL database, significantly improving data integrity.
- Collaborated on migrating data to a cloud-based platform, enhancing scalability and flexibility.
- Developed real-time heat map visualizations for dynamic business decision-making.
Z Sport Automotive – Everett, WA
February 2016 – May 2020
Senior IT Manager
- Oversaw daily IT operations, including hardware repairs, software troubleshooting, and network maintenance.
- Upgraded, maintained, and deployed new hardware as needed across workstations and infrastructure.
- Planned and installed structured Ethernet cabling to hardwire the facility, resolving Wi‑Fi reliability issues and improving network performance.
- Led web design and site maintenance, implementing SEO best practices to grow organic traffic.
- Planned and executed online advertising campaigns (search and social), attributing spend to revenue and optimizing ROI.
- Captured customer source during intake interviews and recorded it in the CRM to tie leads and sales back to marketing channels.
- Filmed and edited live-action video ads for social and online campaigns.
- Designed motion graphics and animations for a roadside Daktronics electronic sign to drive on-site promotions.
- Managed digital content and maintained the company website to bolster online presence.
- Coordinated installation of security systems to safeguard company assets.